Student Support Services
We are committed to supporting students throughout their learning journey. Our student support services are designed to help students achieve their academic and career goals in a supportive and inclusive environment.
Our support services include:
- Academic support and learning assistance
- Language, literacy and numeracy (LLN) support
- Digital skills support
- Study skills guidance
- Course and career advice
- Flexible learning support where available
- Trainer and assessor support
- Additional support referrals where required
Students are encouraged to speak with our team if they require additional assistance at any stage of their course.
Language, Literacy and Numeracy (LLN) Support
We assess students’ Language, Literacy and Numeracy skills prior to enrolment to ensure they are placed in the right course and receive appropriate support.
Support may include:
- Additional learning resources
- One-on-one assistance
- Modified learning materials (where appropriate)
- Referrals to specialist services if required
Our goal is to ensure all students have the foundation skills necessary to successfully complete their course.
Welfare and Wellbeing Support
We recognise that personal wellbeing plays an important role in student success.
Students can access:
- Counselling services
- Health and wellbeing services
- Housing and accommodation support
- Financial support services
- Crisis support services
Where specialist support is required, students may be referred to appropriate external providers.
Disability Support
We are committed to providing equal access to education for students with disabilities.
Support may include:
- Reasonable adjustments to learning and assessment
- Accessible learning materials
- Flexible assessment arrangements
- Additional support during training
Students are encouraged to disclose any support needs during enrolment so appropriate arrangements can be made.
Academic Progress Support
We monitor student progress to support successful course completion.
If students experience challenges:
- Additional academic support
- Individual learning plans
- Extra tutorials or coaching
- Trainer consultation sessions
Orientation Services
All new students receive an orientation before starting their course.
Orientation includes:
- Introduction to the campus and facilities
- Course requirements and expectations
- Student responsibilities
- Safety and emergency procedures
- Overview of student policies
- Introduction to student support services
Career Support Services
- Resume writing guidance
- Interview preparation
- Job search support
- Workplace readiness advice
- Industry insights and career pathways
Student Safety and Wellbeing
- Workplace Health and Safety (WHS) awareness
- Emergency procedures and evacuation training
- Incident reporting processes
- Safe campus facilities
Complaints and Appeals Support
- Submit complaints without fear of disadvantage
- Appeal assessment outcomes
- Receive support during the process
- Access external mediation if needed
Student Information and Resources
- Student Handbook
- Course materials and learning resources
- Policies and procedures
- Academic calendars
- Forms and templates
- Online learning systems
Access to External Support Services
- Legal services
- Medical services
- Counselling services
- Community support organisations
- Emergency services
Student Code of Conduct
- Respectful behaviour
- Academic integrity
- Attendance requirements
- Professional conduct
International Student Support
- ESOS compliance support
- Overseas Student Health Cover (OSHC) information
- Cultural adjustment support
- Attendance monitoring support
